{"id":4847,"date":"2026-02-03T16:45:03","date_gmt":"2026-02-03T16:45:03","guid":{"rendered":"https:\/\/blizzcool.es\/envios-entrega-e-devolucoes\/"},"modified":"2026-04-27T08:24:14","modified_gmt":"2026-04-27T08:24:14","slug":"envios-entrega-e-devolucoes","status":"publish","type":"page","link":"https:\/\/blizzcool.es\/pt-pt\/envios-entrega-e-devolucoes\/","title":{"rendered":"Envios, Entrega e Devolu\u00e7\u00f5es"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4847\" class=\"elementor elementor-4847 elementor-2691\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-68b8d6e e-flex e-con-boxed e-con e-parent\" data-id=\"68b8d6e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-062599e elementor-widget elementor-widget-heading\" data-id=\"062599e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Envios, Entrega e Devolu\u00e7\u00f5es<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-64be7bc elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"64be7bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"3948\" data-end=\"3994\"><strong data-start=\"3948\" data-end=\"3973\">\u00daltima atualiza\u00e7\u00e3o:<\/strong> 3 de fevereiro de 2026<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-14ec5b3 e-con-full e-flex e-con e-child\" data-id=\"14ec5b3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0f3a292 elementor-widget elementor-widget-heading\" data-id=\"0f3a292\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">1. Envios e entrega de mercadoria<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7224389 elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"7224389\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>A Blizzcool efetua envios de produtos dentro da <strong data-start=\"480\" data-end=\"497\">Uni\u00e3o Europeia<\/strong>. Para a entrega, utilizamos <strong data-start=\"526\" data-end=\"554\">diferentes transportadoras<\/strong>, selecionadas em fun\u00e7\u00e3o da zona de destino e do tipo de encomenda. <\/p><p>O <strong data-start=\"629\" data-end=\"658\">prazo de entrega estimado<\/strong> \u00e9 de <strong data-start=\"665\" data-end=\"691\">24\/48 horas \u00fateis<\/strong> a partir da confirma\u00e7\u00e3o da encomenda, salvo incidentes log\u00edsticos, feriados, campanhas de elevada procura, falta de stock, casos de for\u00e7a maior ou circunst\u00e2ncias alheias \u00e0 Blizzcool.<\/p><p>Em encomendas especiais, volumosas ou com condi\u00e7\u00f5es particulares, o prazo de entrega poder\u00e1 variar. Nesses casos, o cliente ser\u00e1 informado quando poss\u00edvel. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5e7ccf6 e-con-full e-flex e-con e-child\" data-id=\"5e7ccf6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7fa43d0 elementor-widget elementor-widget-heading\" data-id=\"7fa43d0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">2. Custos de transporte<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1002d22 elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"1002d22\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"355\" data-end=\"582\">Regra geral, os <strong data-start=\"381\" data-end=\"453\">custos de transporte est\u00e3o inclu\u00eddos no pre\u00e7o final do produto<\/strong>, desde que a encomenda cumpra as condi\u00e7\u00f5es padr\u00e3o de peso, volume e destino estabelecidas pela Blizzcool \/ Tools Place, S.L.<\/p><h4 data-start=\"584\" data-end=\"622\">2.1 Envios para a Pen\u00ednsula e Baleares<\/h4><p data-start=\"623\" data-end=\"780\">Para envios dentro da <strong data-start=\"648\" data-end=\"669\">Pen\u00ednsula Ib\u00e9rica<\/strong> e <strong data-start=\"672\" data-end=\"690\">Ilhas Baleares<\/strong>, os custos de transporte est\u00e3o inclu\u00eddos no pre\u00e7o do produto, desde que:<\/p><ul data-start=\"782\" data-end=\"974\"><li data-start=\"782\" data-end=\"836\"><p data-start=\"784\" data-end=\"836\">O peso total da encomenda <strong data-start=\"809\" data-end=\"831\">n\u00e3o exceda 40 kg<\/strong>, e<\/p><\/li><li data-start=\"837\" data-end=\"974\"><p data-start=\"839\" data-end=\"974\">A soma das tr\u00eas dimens\u00f5es do volume <strong data-start=\"881\" data-end=\"910\">n\u00e3o ultrapasse 2,50 metros<\/strong>, nem qualquer uma delas, individualmente, <strong data-start=\"948\" data-end=\"973\">exceda 1,50 metros<\/strong>.<\/p><\/li><\/ul><p data-start=\"976\" data-end=\"1278\">Caso uma encomenda ultrapasse algum destes limites, ou devido \u00e0s caracter\u00edsticas especiais do produto, a Blizzcool entrar\u00e1 em contacto com o cliente para <strong data-start=\"1136\" data-end=\"1194\">informar sobre o poss\u00edvel aumento dos custos de envio<\/strong> ou, se aplic\u00e1vel, apresentar um <strong data-start=\"1221\" data-end=\"1250\">or\u00e7amento personalizado<\/strong> antes de proceder ao envio.<\/p><h4 data-start=\"1285\" data-end=\"1333\">2.2 Envios para as Ilhas Can\u00e1rias, Ceuta e Melilha<\/h4><p data-start=\"1334\" data-end=\"1497\">Por motivos log\u00edsticos e de custos de transporte, <strong data-start=\"1384\" data-end=\"1446\">a venda direta atrav\u00e9s do site n\u00e3o est\u00e1 dispon\u00edvel<\/strong> para envios para as <strong data-start=\"1461\" data-end=\"1496\">Ilhas Can\u00e1rias, Ceuta e Melilha<\/strong>.<\/p><p data-start=\"1499\" data-end=\"1717\">No entanto, tanto clientes particulares como empresas podem <strong data-start=\"1561\" data-end=\"1603\">solicitar um or\u00e7amento personalizado<\/strong>, contactando o departamento comercial, que disponibilizar\u00e1 uma proposta adaptada \u00e0s condi\u00e7\u00f5es da encomenda.<\/p><h4 data-start=\"1724\" data-end=\"1764\">2.3 Encomendas especiais ou volumosas<\/h4><p data-start=\"1765\" data-end=\"1972\">Em encomendas especiais, volumosas ou com condi\u00e7\u00f5es particulares (por peso, dimens\u00f5es ou natureza do produto), os custos de transporte poder\u00e3o <strong data-start=\"1914\" data-end=\"1936\">n\u00e3o estar inclu\u00eddos<\/strong> no pre\u00e7o inicialmente apresentado.<\/p><p data-start=\"1974\" data-end=\"1989\">Nestes casos:<\/p><ul data-start=\"1990\" data-end=\"2134\"><li data-start=\"1990\" data-end=\"2037\"><p data-start=\"1992\" data-end=\"2037\">O cliente ser\u00e1 informado de forma expressa.<\/p><\/li><li data-start=\"2038\" data-end=\"2134\"><p data-start=\"2040\" data-end=\"2134\">A encomenda n\u00e3o ser\u00e1 processada sem a <strong data-start=\"2073\" data-end=\"2094\">aceita\u00e7\u00e3o pr\u00e9via<\/strong> das condi\u00e7\u00f5es de envio aplic\u00e1veis.<\/p><\/li><\/ul><h4 data-start=\"2141\" data-end=\"2175\">2.4 Informa\u00e7\u00e3o antes do pagamento<\/h4><p data-start=\"2176\" data-end=\"2336\">Em todos os casos, antes de finalizar a encomenda, o cliente poder\u00e1 visualizar o <strong data-start=\"2257\" data-end=\"2274\">valor total<\/strong>, incluindo, se aplic\u00e1vel, os custos de transporte correspondentes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-422599c e-con-full e-flex e-con e-child\" data-id=\"422599c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-31dfc1a elementor-widget elementor-widget-heading\" data-id=\"31dfc1a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">3. Rece\u00e7\u00e3o da encomenda<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e07772 elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"7e07772\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>No momento da entrega, o cliente dever\u00e1 verificar o estado da embalagem e da mercadoria.<\/p>\n<p>Se observar:<\/p>\n<ul data-start=\"1513\" data-end=\"1615\">\n<li data-start=\"1513\" data-end=\"1544\">Danos vis\u00edveis na embalagem.<\/li>\n<li data-start=\"1545\" data-end=\"1578\">Amolgadelas, quebras ou sinais de manipula\u00e7\u00e3o.<\/li>\n<li data-start=\"1579\" data-end=\"1615\">Produtos incorretos ou em falta.<\/li>\n<\/ul>\n<p>Dever\u00e1 comunic\u00e1-lo \u00e0 Blizzcool <strong data-start=\"1648\" data-end=\"1679\">com a maior brevidade poss\u00edvel<\/strong>, atrav\u00e9s dos canais de contacto indicados nesta p\u00e1gina, para que seja poss\u00edvel gerir a ocorr\u00eancia.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1d19346 e-con-full e-flex e-con e-child\" data-id=\"1d19346\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9a20a6e elementor-widget elementor-widget-heading\" data-id=\"9a20a6e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">4. Devolu\u00e7\u00f5es e direito de livre resolu\u00e7\u00e3o<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a9a8c41 elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"a9a8c41\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>As devolu\u00e7\u00f5es reger-se-\u00e3o pelo disposto nas nossas <strong data-start=\"1884\" data-end=\"1931\">Condi\u00e7\u00f5es Gerais de Utiliza\u00e7\u00e3o e Contrata\u00e7\u00e3o<\/strong>.<\/p><h3 data-start=\"1934\" data-end=\"1956\">Consumidores (B2C)<\/h3><p>Em conformidade com a legisla\u00e7\u00e3o em vigor, os consumidores disp\u00f5em de um <strong data-start=\"2030\" data-end=\"2060\">prazo de 14 dias de calend\u00e1rio<\/strong> a contar da rece\u00e7\u00e3o da encomenda para exercer o seu <strong data-start=\"2107\" data-end=\"2135\">direito de livre resolu\u00e7\u00e3o<\/strong>, sem necessidade de justifica\u00e7\u00e3o, salvo nos casos legalmente exclu\u00eddos.<\/p><p>Para exercer a livre resolu\u00e7\u00e3o, o cliente dever\u00e1 comunic\u00e1-lo mediante uma declara\u00e7\u00e3o inequ\u00edvoca por escrito para os e-mails indicados.<\/p><h3 data-start=\"2350\" data-end=\"2389\">Condi\u00e7\u00f5es gerais de devolu\u00e7\u00e3o<\/h3><ul data-start=\"2390\" data-end=\"2678\"><li data-start=\"2390\" data-end=\"2501\">Os produtos dever\u00e3o ser devolvidos em <strong data-start=\"2428\" data-end=\"2447\">perfeito estado<\/strong> e, sempre que poss\u00edvel, na sua <strong data-start=\"2477\" data-end=\"2498\">embalagem original<\/strong>.<\/li><li data-start=\"2502\" data-end=\"2678\">Ap\u00f3s a rece\u00e7\u00e3o da devolu\u00e7\u00e3o e verifica\u00e7\u00e3o do estado do produto, ser\u00e1 efetuado o <strong data-start=\"2588\" data-end=\"2601\">reembolso<\/strong> de acordo com o m\u00e9todo de pagamento utilizado, em conformidade com a legisla\u00e7\u00e3o aplic\u00e1vel.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fd4f3ec e-con-full e-flex e-con e-child\" data-id=\"fd4f3ec\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-36eafd2 elementor-widget elementor-widget-heading\" data-id=\"36eafd2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">5. Contacto<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7afe4a7 elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"7afe4a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Para qualquer quest\u00e3o relacionada com envios, entregas ou devolu\u00e7\u00f5es, pode contactar-nos atrav\u00e9s de:<\/p><p>\ud83d\udce7 <strong data-start=\"2810\" data-end=\"2831\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2812\" data-end=\"2829\">info@blizzcool.es<\/a><\/strong><br data-start=\"2831\" data-end=\"2834\"\/>\ud83d\udce7 <strong data-start=\"2837\" data-end=\"2859\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2839\" data-end=\"2857\">info@toolsplace.es<\/a><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Envios, Entrega e Devolu\u00e7\u00f5es \u00daltima atualiza\u00e7\u00e3o: 3 de fevereiro de 2026 1. Envios e entrega de mercadoria A Blizzcool efetua [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-4847","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/blizzcool.es\/pt-pt\/wp-json\/wp\/v2\/pages\/4847","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blizzcool.es\/pt-pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/blizzcool.es\/pt-pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/blizzcool.es\/pt-pt\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/blizzcool.es\/pt-pt\/wp-json\/wp\/v2\/comments?post=4847"}],"version-history":[{"count":0,"href":"https:\/\/blizzcool.es\/pt-pt\/wp-json\/wp\/v2\/pages\/4847\/revisions"}],"wp:attachment":[{"href":"https:\/\/blizzcool.es\/pt-pt\/wp-json\/wp\/v2\/media?parent=4847"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}