{"id":4655,"date":"2026-02-03T16:45:03","date_gmt":"2026-02-03T16:45:03","guid":{"rendered":"https:\/\/blizzcool.es\/expeditions-livraison-et-retours\/"},"modified":"2026-04-27T08:22:52","modified_gmt":"2026-04-27T08:22:52","slug":"expeditions-livraison-et-retours","status":"publish","type":"page","link":"https:\/\/blizzcool.es\/fr\/expeditions-livraison-et-retours\/","title":{"rendered":"Exp\u00e9ditions, livraison et retours"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4655\" class=\"elementor elementor-4655 elementor-2691\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-68b8d6e e-flex e-con-boxed e-con e-parent\" data-id=\"68b8d6e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-062599e elementor-widget elementor-widget-heading\" data-id=\"062599e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Exp\u00e9ditions, livraison et retours<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-64be7bc elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"64be7bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"3948\" data-end=\"3994\"><strong data-start=\"3948\" data-end=\"3973\">Derni\u00e8re mise \u00e0 jour :<\/strong> 3 f\u00e9vrier 2026<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-14ec5b3 e-con-full e-flex e-con e-child\" data-id=\"14ec5b3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0f3a292 elementor-widget elementor-widget-heading\" data-id=\"0f3a292\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">1. Exp\u00e9ditions et livraison des marchandises<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7224389 elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"7224389\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Blizzcool exp\u00e9die des produits au sein de l\u2019<strong data-start=\"480\" data-end=\"497\">Union europ\u00e9enne<\/strong>. Pour la livraison, nous utilisons <strong data-start=\"526\" data-end=\"554\">diff\u00e9rents transporteurs<\/strong>, s\u00e9lectionn\u00e9s en fonction de la zone de destination et du type de commande. <\/p><p>Le <strong data-start=\"629\" data-end=\"658\">d\u00e9lai de livraison estim\u00e9<\/strong> est de <strong data-start=\"665\" data-end=\"691\">24\/48 heures ouvr\u00e9es<\/strong> \u00e0 compter de la confirmation de la commande, sauf incidents logistiques, jours f\u00e9ri\u00e9s, p\u00e9riodes de forte demande, rupture de stock, cas de force majeure ou circonstances ind\u00e9pendantes de la volont\u00e9 de Blizzcool.<\/p><p>Pour les commandes sp\u00e9ciales, volumineuses ou soumises \u00e0 des conditions particuli\u00e8res, le d\u00e9lai de livraison peut varier. Dans ces cas, le client en sera inform\u00e9 lorsque cela sera possible. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5e7ccf6 e-con-full e-flex e-con e-child\" data-id=\"5e7ccf6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7fa43d0 elementor-widget elementor-widget-heading\" data-id=\"7fa43d0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">2. Frais de transport<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1002d22 elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"1002d22\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"355\" data-end=\"582\">De mani\u00e8re g\u00e9n\u00e9rale, les <strong data-start=\"381\" data-end=\"453\">frais de transport sont inclus dans le prix final du produit<\/strong>, \u00e0 condition que la commande respecte les conditions standard de poids, de volume et de destination \u00e9tablies par Blizzcool \/ Tools Place, S.L.<\/p><h4 data-start=\"584\" data-end=\"622\">2.1 Exp\u00e9ditions vers la p\u00e9ninsule et les Bal\u00e9ares<\/h4><p data-start=\"623\" data-end=\"780\">Pour les exp\u00e9ditions au sein de la <strong data-start=\"648\" data-end=\"669\">p\u00e9ninsule Ib\u00e9rique<\/strong> et des <strong data-start=\"672\" data-end=\"690\">\u00eeles Bal\u00e9ares<\/strong>, les frais de transport sont inclus dans le prix du produit, \u00e0 condition que :<\/p><ul data-start=\"782\" data-end=\"974\"><li data-start=\"782\" data-end=\"836\"><p data-start=\"784\" data-end=\"836\">Le poids total de la commande <strong data-start=\"809\" data-end=\"831\">ne d\u00e9passe pas 40 kg<\/strong>, et<\/p><\/li><li data-start=\"837\" data-end=\"974\"><p data-start=\"839\" data-end=\"974\">La somme des trois dimensions du colis <strong data-start=\"881\" data-end=\"910\">ne d\u00e9passe pas 2,50 m\u00e8tres<\/strong>, et qu\u2019aucune d\u2019entre elles, individuellement, <strong data-start=\"948\" data-end=\"973\">ne d\u00e9passe 1,50 m\u00e8tre<\/strong>.<\/p><\/li><\/ul><p data-start=\"976\" data-end=\"1278\">Si une commande d\u00e9passe l\u2019une de ces limites, ou en raison des caract\u00e9ristiques particuli\u00e8res du produit, Blizzcool contactera le client afin de <strong data-start=\"1136\" data-end=\"1194\">l\u2019informer d\u2019une \u00e9ventuelle augmentation des frais d\u2019exp\u00e9dition<\/strong> ou, le cas \u00e9ch\u00e9ant, de proposer un <strong data-start=\"1221\" data-end=\"1250\">devis personnalis\u00e9<\/strong> avant de proc\u00e9der \u00e0 l\u2019exp\u00e9dition.<\/p><h4 data-start=\"1285\" data-end=\"1333\">2.2 Exp\u00e9ditions vers les \u00eeles Canaries, Ceuta et Melilla<\/h4><p data-start=\"1334\" data-end=\"1497\">Pour des raisons logistiques et de co\u00fbts de transport, <strong data-start=\"1384\" data-end=\"1446\">la vente directe via le site web n\u2019est pas disponible<\/strong> pour les exp\u00e9ditions vers les <strong data-start=\"1461\" data-end=\"1496\">\u00eeles Canaries, Ceuta et Melilla<\/strong>.<\/p><p data-start=\"1499\" data-end=\"1717\">Toutefois, les clients particuliers comme les entreprises peuvent <strong data-start=\"1561\" data-end=\"1603\">demander un devis personnalis\u00e9<\/strong> en contactant le service commercial, qui fournira une proposition adapt\u00e9e aux conditions de la commande.<\/p><h4 data-start=\"1724\" data-end=\"1764\">2.3 Commandes sp\u00e9ciales ou volumineuses<\/h4><p data-start=\"1765\" data-end=\"1972\">Pour les commandes sp\u00e9ciales, volumineuses ou soumises \u00e0 des conditions particuli\u00e8res (poids, dimensions ou nature du produit), les frais de transport peuvent <strong data-start=\"1914\" data-end=\"1936\">ne pas \u00eatre inclus<\/strong> dans le prix affich\u00e9 initialement.<\/p><p data-start=\"1974\" data-end=\"1989\">Dans ces cas :<\/p><ul data-start=\"1990\" data-end=\"2134\"><li data-start=\"1990\" data-end=\"2037\"><p data-start=\"1992\" data-end=\"2037\">Le client en sera inform\u00e9 express\u00e9ment.<\/p><\/li><li data-start=\"2038\" data-end=\"2134\"><p data-start=\"2040\" data-end=\"2134\">La commande ne sera pas trait\u00e9e sans <strong data-start=\"2073\" data-end=\"2094\">acceptation pr\u00e9alable<\/strong> des conditions d\u2019exp\u00e9dition applicables.<\/p><\/li><\/ul><h4 data-start=\"2141\" data-end=\"2175\">2.4 Informations avant paiement<\/h4><p data-start=\"2176\" data-end=\"2336\">Dans tous les cas, avant de finaliser la commande, le client pourra consulter le <strong data-start=\"2257\" data-end=\"2274\">montant total<\/strong>, incluant, le cas \u00e9ch\u00e9ant, les frais de transport applicables.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-422599c e-con-full e-flex e-con e-child\" data-id=\"422599c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-31dfc1a elementor-widget elementor-widget-heading\" data-id=\"31dfc1a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">3. R\u00e9ception de la commande<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e07772 elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"7e07772\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Au moment de la livraison, le client devra v\u00e9rifier l\u2019\u00e9tat de l\u2019emballage et de la marchandise.<\/p>\n<p>S\u2019il constate :<\/p>\n<ul data-start=\"1513\" data-end=\"1615\">\n<li data-start=\"1513\" data-end=\"1544\">Des dommages visibles sur le colis.<\/li>\n<li data-start=\"1545\" data-end=\"1578\">Des chocs, des ruptures ou des traces de manipulation.<\/li>\n<li data-start=\"1579\" data-end=\"1615\">Des produits incorrects ou manquants.<\/li>\n<\/ul>\n<p>Il devra en informer Blizzcool <strong data-start=\"1648\" data-end=\"1679\">dans les plus brefs d\u00e9lais<\/strong>, via les canaux de contact indiqu\u00e9s sur cette page, afin de g\u00e9rer l\u2019incident.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1d19346 e-con-full e-flex e-con e-child\" data-id=\"1d19346\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9a20a6e elementor-widget elementor-widget-heading\" data-id=\"9a20a6e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">4. Retours et droit de r\u00e9tractation<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a9a8c41 elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"a9a8c41\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Les retours sont r\u00e9gis par les dispositions de nos <strong data-start=\"1884\" data-end=\"1931\">Conditions g\u00e9n\u00e9rales d\u2019utilisation et de vente<\/strong>.<\/p><h3 data-start=\"1934\" data-end=\"1956\">Consommateurs (B2C)<\/h3><p>Conform\u00e9ment \u00e0 la r\u00e9glementation en vigueur, les consommateurs disposent d\u2019un <strong data-start=\"2030\" data-end=\"2060\">d\u00e9lai de 14 jours calendaires<\/strong> \u00e0 compter de la r\u00e9ception de la commande pour exercer leur <strong data-start=\"2107\" data-end=\"2135\">droit de r\u00e9tractation<\/strong>, sans avoir \u00e0 se justifier, sauf dans les cas l\u00e9galement exclus.<\/p><p>Pour exercer le droit de r\u00e9tractation, le client devra le notifier au moyen d\u2019une d\u00e9claration \u00e9crite claire et sans \u00e9quivoque, envoy\u00e9e aux adresses e-mail indiqu\u00e9es.<\/p><h3 data-start=\"2350\" data-end=\"2389\">Conditions g\u00e9n\u00e9rales de retour<\/h3><ul data-start=\"2390\" data-end=\"2678\"><li data-start=\"2390\" data-end=\"2501\">Les produits doivent \u00eatre retourn\u00e9s en <strong data-start=\"2428\" data-end=\"2447\">parfait \u00e9tat<\/strong> et, lorsque cela est possible, dans leur <strong data-start=\"2477\" data-end=\"2498\">emballage d\u2019origine<\/strong>.<\/li><li data-start=\"2502\" data-end=\"2678\">Une fois le retour re\u00e7u et l\u2019\u00e9tat du produit v\u00e9rifi\u00e9, le <strong data-start=\"2588\" data-end=\"2601\">remboursement<\/strong> sera effectu\u00e9 selon le mode de paiement utilis\u00e9, conform\u00e9ment \u00e0 la r\u00e9glementation applicable.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fd4f3ec e-con-full e-flex e-con e-child\" data-id=\"fd4f3ec\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-36eafd2 elementor-widget elementor-widget-heading\" data-id=\"36eafd2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">5. Contact<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7afe4a7 elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"7afe4a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Pour toute question relative aux exp\u00e9ditions, livraisons ou retours, vous pouvez nous contacter \u00e0 :<\/p><p>\ud83d\udce7 <strong data-start=\"2810\" data-end=\"2831\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2812\" data-end=\"2829\">info@blizzcool.es<\/a><\/strong><br data-start=\"2831\" data-end=\"2834\"\/>\ud83d\udce7 <strong data-start=\"2837\" data-end=\"2859\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2839\" data-end=\"2857\">info@toolsplace.es<\/a><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Exp\u00e9ditions, livraison et retours Derni\u00e8re mise \u00e0 jour : 3 f\u00e9vrier 2026 1. Exp\u00e9ditions et livraison des marchandises Blizzcool exp\u00e9die [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-4655","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/blizzcool.es\/fr\/wp-json\/wp\/v2\/pages\/4655","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blizzcool.es\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/blizzcool.es\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/blizzcool.es\/fr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/blizzcool.es\/fr\/wp-json\/wp\/v2\/comments?post=4655"}],"version-history":[{"count":0,"href":"https:\/\/blizzcool.es\/fr\/wp-json\/wp\/v2\/pages\/4655\/revisions"}],"wp:attachment":[{"href":"https:\/\/blizzcool.es\/fr\/wp-json\/wp\/v2\/media?parent=4655"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}