{"id":4659,"date":"2026-02-03T16:45:03","date_gmt":"2026-02-03T16:45:03","guid":{"rendered":"https:\/\/blizzcool.es\/shipping-delivery-and-returns\/"},"modified":"2026-04-27T08:22:52","modified_gmt":"2026-04-27T08:22:52","slug":"shipping-delivery-and-returns","status":"publish","type":"page","link":"https:\/\/blizzcool.es\/en\/shipping-delivery-and-returns\/","title":{"rendered":"Shipping, Delivery, and Returns"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4659\" class=\"elementor elementor-4659 elementor-2691\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-68b8d6e e-flex e-con-boxed e-con e-parent\" data-id=\"68b8d6e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-062599e elementor-widget elementor-widget-heading\" data-id=\"062599e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Shipping, Delivery, and Returns<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-64be7bc elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"64be7bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"3948\" data-end=\"3994\"><strong data-start=\"3948\" data-end=\"3973\">Last updated:<\/strong> February 3, 2026<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-14ec5b3 e-con-full e-flex e-con e-child\" data-id=\"14ec5b3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0f3a292 elementor-widget elementor-widget-heading\" data-id=\"0f3a292\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">1. Shipping and Delivery<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7224389 elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"7224389\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Blizzcool ships products within the <strong data-start=\"480\" data-end=\"497\">European Union<\/strong>. For delivery, we use <strong data-start=\"526\" data-end=\"554\">various carriers<\/strong>, selected based on the destination area and order type. <\/p><p>The <strong data-start=\"629\" data-end=\"658\">estimated delivery time<\/strong> is <strong data-start=\"665\" data-end=\"691\">24\/48 business hours<\/strong> from order confirmation, barring logistical issues, holidays, high-demand periods, out-of-stock situations, force majeure, or circumstances beyond Blizzcool&#8217;s control.<\/p><p>For special or bulky orders, or those with particular conditions, the delivery time may vary. In such cases, the customer will be informed when possible. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5e7ccf6 e-con-full e-flex e-con e-child\" data-id=\"5e7ccf6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7fa43d0 elementor-widget elementor-widget-heading\" data-id=\"7fa43d0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">2. Shipping Costs<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1002d22 elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"1002d22\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"355\" data-end=\"582\">Generally, <strong data-start=\"381\" data-end=\"453\">shipping costs are included in the final product price<\/strong>, provided the order meets the standard weight, volume, and destination conditions established by Blizzcool \/ Tools Place, S.L.<\/p><h4 data-start=\"584\" data-end=\"622\">2.1 Mainland Spain and Balearic Islands Shipments<\/h4><p data-start=\"623\" data-end=\"780\">For shipments within <strong data-start=\"648\" data-end=\"669\">Mainland Spain<\/strong> and the <strong data-start=\"672\" data-end=\"690\">Balearic Islands<\/strong>, shipping costs are included in the product price, provided that:<\/p><ul data-start=\"782\" data-end=\"974\"><li data-start=\"782\" data-end=\"836\"><p data-start=\"784\" data-end=\"836\">The total order weight <strong data-start=\"809\" data-end=\"831\">does not exceed 40 kg<\/strong>, and<\/p><\/li><li data-start=\"837\" data-end=\"974\"><p data-start=\"839\" data-end=\"974\">The sum of the three dimensions of the package <strong data-start=\"881\" data-end=\"910\">does not exceed 2.50 meters<\/strong>, nor does any single dimension <strong data-start=\"948\" data-end=\"973\">exceed 1.50 meters<\/strong>.<\/p><\/li><\/ul><p data-start=\"976\" data-end=\"1278\">Should an order exceed any of these limits, or due to the product&#8217;s special characteristics, Blizzcool will contact the customer to <strong data-start=\"1136\" data-end=\"1194\">inform them of a possible increase in shipping costs<\/strong> or, if applicable, offer a <strong data-start=\"1221\" data-end=\"1250\">customized quote<\/strong> before proceeding with the shipment.<\/p><h4 data-start=\"1285\" data-end=\"1333\">2.2 Shipments to the Canary Islands, Ceuta, and Melilla<\/h4><p data-start=\"1334\" data-end=\"1497\">Due to logistical and transport cost reasons, <strong data-start=\"1384\" data-end=\"1446\">direct sales through the website are not enabled<\/strong> for shipments to the <strong data-start=\"1461\" data-end=\"1496\">Canary Islands, Ceuta, and Melilla<\/strong>.<\/p><p data-start=\"1499\" data-end=\"1717\">However, both private customers and businesses can <strong data-start=\"1561\" data-end=\"1603\">request a personalized quote<\/strong> by contacting the sales department, who will provide a proposal tailored to the order conditions.<\/p><h4 data-start=\"1724\" data-end=\"1764\">2.3 Special or Bulky Orders<\/h4><p data-start=\"1765\" data-end=\"1972\">For special, bulky, or particular orders (due to weight, dimensions, or product nature), shipping costs may <strong data-start=\"1914\" data-end=\"1936\">not be included<\/strong> in the initially displayed price.<\/p><p data-start=\"1974\" data-end=\"1989\">In these cases:<\/p><ul data-start=\"1990\" data-end=\"2134\"><li data-start=\"1990\" data-end=\"2037\"><p data-start=\"1992\" data-end=\"2037\">The customer will be expressly informed.<\/p><\/li><li data-start=\"2038\" data-end=\"2134\"><p data-start=\"2040\" data-end=\"2134\">The order will not be processed without <strong data-start=\"2073\" data-end=\"2094\">prior acceptance<\/strong> of the applicable shipping conditions.<\/p><\/li><\/ul><h4 data-start=\"2141\" data-end=\"2175\">2.4 Information Before Payment<\/h4><p data-start=\"2176\" data-end=\"2336\">In all cases, before finalizing the order, the customer can view the <strong data-start=\"2257\" data-end=\"2274\">total amount<\/strong>, including any applicable shipping costs.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-422599c e-con-full e-flex e-con e-child\" data-id=\"422599c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-31dfc1a elementor-widget elementor-widget-heading\" data-id=\"31dfc1a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">3. Order Receipt<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e07772 elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"7e07772\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Upon delivery, the customer must check the condition of the packaging and the merchandise.<\/p>\n<p>If you observe:<\/p>\n<ul data-start=\"1513\" data-end=\"1615\">\n<li data-start=\"1513\" data-end=\"1544\">Visible damage to the package.<\/li>\n<li data-start=\"1545\" data-end=\"1578\">Dents, breakages, or tampering.<\/li>\n<li data-start=\"1579\" data-end=\"1615\">Incorrect or missing products.<\/li>\n<\/ul>\n<p>You must notify Blizzcool <strong data-start=\"1648\" data-end=\"1679\">as soon as possible<\/strong>, through the contact channels indicated on this page, to manage the incident.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1d19346 e-con-full e-flex e-con e-child\" data-id=\"1d19346\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9a20a6e elementor-widget elementor-widget-heading\" data-id=\"9a20a6e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">4. Returns and Right of Withdrawal<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a9a8c41 elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"a9a8c41\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Returns will be governed by the provisions in our <strong data-start=\"1884\" data-end=\"1931\">General Terms of Use and Contracting<\/strong>.<\/p><h3 data-start=\"1934\" data-end=\"1956\">Consumers (B2C)<\/h3><p>In accordance with current regulations, consumers have a <strong data-start=\"2030\" data-end=\"2060\">period of 14 calendar days<\/strong> from receipt of the order to exercise their <strong data-start=\"2107\" data-end=\"2135\">right of withdrawal<\/strong>, without needing justification, except in legally excluded cases.<\/p><p>To exercise the right of withdrawal, the customer must communicate it through an unequivocal written statement to the indicated email addresses.<\/p><h3 data-start=\"2350\" data-end=\"2389\">General Return Conditions<\/h3><ul data-start=\"2390\" data-end=\"2678\"><li data-start=\"2390\" data-end=\"2501\">Products must be returned in <strong data-start=\"2428\" data-end=\"2447\">perfect condition<\/strong> and, when possible, in their <strong data-start=\"2477\" data-end=\"2498\">original packaging<\/strong>.<\/li><li data-start=\"2502\" data-end=\"2678\">Once the return is received and the product&#8217;s condition verified, a <strong data-start=\"2588\" data-end=\"2601\">refund<\/strong> will be processed according to the payment method used, in accordance with applicable regulations.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fd4f3ec e-con-full e-flex e-con e-child\" data-id=\"fd4f3ec\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-36eafd2 elementor-widget elementor-widget-heading\" data-id=\"36eafd2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">5. Contact<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7afe4a7 elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"7afe4a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>For any questions related to shipping, deliveries, or returns, you can contact us at:<\/p><p>\ud83d\udce7 <strong data-start=\"2810\" data-end=\"2831\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2812\" data-end=\"2829\">info@blizzcool.es<\/a><\/strong><br data-start=\"2831\" data-end=\"2834\"\/>\ud83d\udce7 <strong data-start=\"2837\" data-end=\"2859\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2839\" data-end=\"2857\">info@toolsplace.es<\/a><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Shipping, Delivery, and Returns Last updated: February 3, 2026 1. Shipping and Delivery Blizzcool ships products within the European Union. [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-4659","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/blizzcool.es\/en\/wp-json\/wp\/v2\/pages\/4659","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blizzcool.es\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/blizzcool.es\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/blizzcool.es\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/blizzcool.es\/en\/wp-json\/wp\/v2\/comments?post=4659"}],"version-history":[{"count":0,"href":"https:\/\/blizzcool.es\/en\/wp-json\/wp\/v2\/pages\/4659\/revisions"}],"wp:attachment":[{"href":"https:\/\/blizzcool.es\/en\/wp-json\/wp\/v2\/media?parent=4659"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}